Some sites may have experienced broken images on their site starting Saturday at 8am EST and ending Sunday at ~2:30pm EST.
Once every 3 years, GiveCloud is required to renew a certain type of security certificate to keep our customers safe. We installed the certificate over the weekend but neglected to update a reference to the old certificate for our CDN (content delivery network) which caused broken images across all sites using our latest image processing. This did not in anyway leave any sites vulnerable to a security breach. It just simply affected the ability to link to images.
Only a handful of customers are running on our newest image processing platform would have been affected. This is why the problem went unnoticed across the vast majority of our clients and sites.
The issue has been resolved as of Sunday at 2:30PM EST.
Internal procedures have been revised to prevent this from happening again.
We are deeply and most sincerely sorry for the hiccup!