Jan 13

Trouble Connecting to GiveCloud Sites (Resolved)

Service
       Josh Bloomfield

Starting around 9:50AM EST, all GiveCloud accounts may have started to slow down or not load at all. The issue lasted for approximately 2hrs before it was resolved.

Our humblest apologies for the brief outage. We'll post an update as we further diagnose what took place and mitigate against future outages of this type.

Dec 10

Email-Only (or Letter-Only) Tributes

Update
       Dan Ramdial

Previously, a manual update was required to support email-only tributes. We have improved the tribute settings so you can limit tributes to email-only (or letter-only).

Dec 7

Gift Adjustments in DonorPerfect

New
       Josh Bloomfield

When refunding orders in GiveCloud, you'll see the option to do a full refund versus a partial refund. When performing a full refund, GiveCloud will automatically adjust all the linked gifts in DonorPerfect to $0 to indicate that a refund has been issued.

Be sure you check your DonorPerfect settings screen and enable "Auto-Sync Order Refunds".

For now, partial refunds still require manual adjustments in DonorPerfect. We are hard at work on better partial refund support that will allow you to identify which line items need refunding, and subsequently, which gifts will be adjusted in DonorPerfect. Keep an eye on your updates feed for more info in 2019.

Dec 5

Fixed Missing Fields in DP Sync

Patch
       Dan Ramdial

Previously, address2 wasn't being pushed to the donor in DonorPerfect. ty_date and emailsentty_date were also missing on new gifts when receipts were issued from GiveCloud.

Nov 22

Status Page

New
       Josh Bloomfield

Get a sneak-peak into our internal monitoring and server status. https://givecloud.co/status

Nov 18

Page Load Improvements

Update
       Josh Bloomfield

We love mastering technology - because we love nonprofits and because we love building amazing tools. In that spirit, our team identified and deployed a performance improvement that will allow your GiveCloud pages to serve more donors per second than ever before.

Huge thanks to Tim for his incredible brain and proactive attitude!

Overall, you'll likely not notice a difference in the performance of your site. However, in peak fundraising times, your GiveCloud pages will be able to handle about 1000% more traffic per second than previously.

Nov 14

Seasonal Performance Upgrade

Update
       Tim Robertson

We've beefed up our servers ahead of your seasonal fundraising to help ensure a successful Giving Tuesday and holiday season!

Nov 8

Duplicate Recurring Charge Detection

BETA
New
       Josh Bloomfield

This item is available on a limited basis. You can request access at support@givecloud.co.

The long awaited update is here. Many of you have donors that have multiple recurring donations set up on the same day. Now, GiveCloud has intelligence that detects when the same card will be charged more than once. In those cases, GiveCloud groups those charges together into a single charge while still tracking the individual reasons for the payment. This keeps your donor's bank statement simpler, saves you on fees, and speeds up the transaction processing.

This is being tested with a handful of clients. We'll let you know once it is live :)

Oct 25

BOGO Discount Support

New
       Tim Robertson

You can now create Buy-One-Get-%-OFF or Buy-One-Get-$-OFF promotional codes for your merchandise, events, classes, or anything else you sell.

From the left menu, go to Sell & Fundraise > Promocodes, then click Add. Once you do, you'll see a setting for "Buy X Get Dollar Discount" and "Buy X Get Percent Discount". Follow the on-screen instructions and give it a try :)

Oct 10

Decline Detection & Captcha Support

New
       Tim Robertson

We now track the number of times a card is declined. After 3 declines, we require donors to complete a CAPTCHA test before they can try their card again. This makes it more difficult for fraudsters and robots to exploit your GiveCloud payment forms to test black market credit cards.

Oct 2

Improved Account Export

Update
       Dan Ramdial

We've added membership level to the account export.

Sep 24

Connectivity Issues

Service
       Josh Bloomfield

1:00AM EST - We've been made aware of a connectivity issue with GiveCloud sites. Teams have been notified.

7:14AM EST - Connectivity restored. Teams continue diagnosing the source of the issue.

7:54AM EST - The devops team identified an issue with the code that tries to renew security certificates for custom domains during off-peak hours. A hotfix has been made. A high-priority task has been created to patch the code.

This incident has been marked as resolved.

Aug 24

Improved Profile Update Emails

Update
       Dan Ramdial

Adding and removing payment methods now triggers the "Profile Updated" email.

Aug 8

Peer-to-Peer Is HERE!

BETA
New
       Josh Bloomfield

This item is available on a limited basis. You can request access at support@givecloud.co.

Raise more money by allowing your supporters to create their own fundraisers RIGHT on your website! No more need for third-party peer-to-peer platforms. And if you are connected to a CRM like DonorPerfect, all the donations received are instantly pushed to DP.

To request access, ask is in the smiley chat bubble in the bottom right of your control panel :)

We're working on our documentation here :)

Aug 7

Improved Order Inbox

Update
       Josh Bloomfield

We spruced up the look of your Orders Inbox (or Orders List) to make it a bit nicer and bit more functional, including:

  • Increasing the font size
  • Adding a photo preview of the items in the order
  • Making the donor/customer clearer in the list, as well as the type of customer and their location
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