May 15

Service Disruption (6:56am to 7:08am EST)

Service
       Josh Bloomfield

There was an unexpected outage this morning. Our engineers identified an issue where disk storage was being incorrectly allocated by temporary data and absorbing much of the available local storage. A patch is underway and will be deployed today.

Timeline:

6:56AM: Spike in errors detected

7:03AM: Outage confirmed and engineers deployed

7:08AM: Resolved

Estimated outage length: 12min

May 2

GL tracking for financial accounting

New
       Josh Bloomfield

You can now set a GL accounting code to each of your products or forms for financial reconciliation. If you are using a third party CRM like DonorPerfect, you can continue to manage your GL in the CRM Integration tab.

Apr 22

Event Page Layout w/ Multi-Item Checkout

New
       Kory Gorsky

A delicious new template designed for events but great for any multi-item checkout. Take it for a spin. When choosing a product layout, look for "Multi-Item Checkout".

Mar 29

Recurring Payment Cancellation Reasons

New
       Josh Bloomfield

You can now track the reason your donors are cancelling their donations and report on them. This is only available on our new Global theme.

To enable, head to Settings & Admin > Payments and look for the Cancellation Reasons panel. Follow the on-screen instructions.

Mar 26

Save product templates & settings

Update
       Josh Bloomfield

Save a product as a template and use it to easily create more of the same type of product.

When editing a product, hit the dropdown beside the Save button and choose "Save as Template".

Mar 20

Pin frequently accessed items in Point of Sale

Update
       Josh Bloomfield

You can now pin frequently accessed items to the top of your POS screen for quick access.

Mar 20

Save defaults for Point of Sale

Update
       Josh Bloomfield

Speed up data entry by saving default values for your Point of Sale session. Set the default values in your POS session, then hit the gear in the top right corner and click 'Save as Defaults'.

Mar 18

Improved Integrations panel

Update
       Josh Bloomfield

We've redesigned the Integrations panel so you can easily see which integrations we support and which you have installed.

Head to Settings & Admin > Integrations and take peak.

Mar 8

Custom Shipping Expectations based on Inventory

Update
       Tim Robertson

Show an estimated shipping time for your products depending on your stock on-hand. (For example: "Ships Today!" vs "Ships in 7-10 days."

Mar 3

Improved UPS integration

Update
       Tim Robertson

You can now filter the UPS options visible to your customers at checkout.

Feb 27

Settlement Batch Report

New
       Tim Robertson

Review the GiveCloud payments by your NMI/SafeSave bank deposits (settlements).

Feb 19

Improved FB Pixel Support

Update
       Tim Robertson

GiveCloud's code will detect whether you've installed FB pixel and automatically track payments for you.

Feb 12

DP Sync Improvements

Update
       Tim Robertson
  • You can now set the DonorPerfect Acknowledge Preference on products and forms.
  • Set "Thank You" dates when syncing to DP for orders that have email notified your donor
  • Include GiveCloud order special instructions in DP Gift Narratives
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