Jul 9

Improved item category support

Update
       Kory Gorsky

You now access even deeper levels of categories on items (previously limited to 2 on the item screen).

Jul 8

Site connectivity issues (1:20PM - 1:22PM EST)

Service
       Josh Bloomfield

Jul 9 - 8:33AM EST - The engineer team is aware of a recurring issue that causes all sites to "lock-up" for 90-120 seconds. A temporary fix has been put in place while a permanent re-engineering of a core system takes place over the next couple of weeks.

Jul 8 - 1:22PM EST - Service was restored. Our engineers are looking into the source of the issue.

Jul 8 - 1:20PM EST - An outage was detected.

Jul 5

Site connectivity issues (12:14PM - 12:17PM EST)

Service
       Dan Ramdial

Sites may have been unreachable or experienced slow response times. Some users may have experienced an error when trying to access a site. Details to be released as our engineers diagnose the source.

Jul 4

Protected Pages in Donor Portal

New
       Kory Gorsky

Previously, you had to assign private content to a Group or Membership Level. Now, you can simply require that a user be logged-in in order to see a page (regardless of Group or Membership).

You'll see a lock beside private pages.

Jul 2

P2P Fundraiser Email Notification

Update
       Kory Gorsky

Fundraisers will now get an alert each time a donation is made on their page. You can now encourage them as they make progress towards their goal, and completely custom brand each email (as always).

Jun 28

Improved membership renewals

Update
       Kory Gorsky

We've improved how membership purchases and renewals work to ensure members can properly extended any existing memberships, instead of overlapping them.

Jun 21

DonorPerfect API Connectivity Issue

Service
       Josh Bloomfield

DonorPerfect's API system has been experiencing issues since around Friday June 21 at 9PM EST. Once the connection is more stable, you may need to manually sync orders with DonorPerfect and review the remaining orders to be sure they sync'd correctly.

Jun 18

Donor History Tab & Data Auditting

New
       Josh Bloomfield

We've replaced the Logins tab with a more full picture of each Donor's History. You'll now see donor portal logins as well as:

  • profile changes,
  • recurring donation changes, and
  • payment method changes

We've also included more information about each action including:

  • an estimate of the device's physical location,
  • the device type, and
  • which user made the change (the donor or a staff member - even if the staff member logged in as the donor)

For every change made, you can click on the change and see the details of the change.

Check it out - open any donor Account in GiveCloud and look for the new History Tab.

Jun 5

Payments by Item Report

New
       Josh Bloomfield

This new report breaks down all payments (approved and declined) received on a given item with filters and export functionality. Check it out: Reports > Payment by Item.

Jun 3

Override goal progress on campaigns

Update
       Dan Ramdial

You can now manually override the progress of your fundraising campaigns.

May 30

Improved viewing and deleting orders

Update
       Josh Bloomfield

The order screen now responds better and had more intuitive information when your ability to edit or delete the order is limited.

May 24

New name and reference number options for Child Sponsorship

Update
       Josh Bloomfield

You now have more control over the formatting for the names of your children online, as well as optionally display their reference number,

May 23

Improve support for DP codes

Patch
       Josh Bloomfield

Some GiveCloud customers may have experienced issues with certain DP code types not syncing to DP correctly. This was because of an issue where there were more than 500 different code options stored in DP for a given code type. We've improved our integration to support unlimited codes for a code type. (for example: unlimited solicitation codes)

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