Dec 6

Added POS User to Order Export

Update
       Josh Bloomfield

For POS orders, we improved the Order export to include the user who entered the order. Thanks for the idea, Wendy (& AWMC)!

Nov 27

Fix FedEx Integration

Patch
       Dan Ramdial

We fixed an issue that prevented FedEx from returning valid shipping quotes. Prior to this fix, anyone using FedEx may have experienced an issue getting live quotes to display on their checkout screen.

Nov 24

Improved Payment Provider IP Tracking

Update
       Tim Robertson

We've improved the IP address that is sent to your payment provider when processing payments. Prior to this update, we were sending GiveCloud's IP address each time a payment was processed. Now, when possible, we'll pass the donor/customer's IP address to your payment gateway. This allows your payment gateway to better understand the risk factors involved in processing the payment.

Nov 14

Smarter Email Notifications

New
       Dan Ramdial

These email notification features have been designed to help you automate more of your donor communication.

There are three new notification types:

  • Recurring Donation Successful
  • Sponsorship Started
  • Sponsorship Ended
  • Membership Expired
  • Sponsorship Anniversary
  • Sponsorship Birthday
  • (more to come :)

You can also offset the day when your email notifications are sent to be x days before or x days after the triggered date.

Here's some ideas:

  • Hey Adam! Your Gold Membership is about to expire in 30 days! Click here to renew!
  • Dear Carla, A year ago, you started sponsoring Sam. Want to honor this occasion by sending Sam a gift?
  • Dear Carla, It's Sams birthday is just 5 days away! Want to give him a gift?
  • Hey Adam - Your Gold Membership expired yesterday!

Head to Settings & Admin > Email to start using these new settings!

Nov 9

Sponsorship Maps

Update
       Dan Ramdial

We've updated our default theme to allow automatically loading a map into each child's profile page. Check Site Design > Edit > Sponsorship for the new setting.

Nov 7

Recurring Donations & Manual Charges

Update
       Josh Bloomfield

We heard you! You can create recurring donations that are NOT AUTOMATIC using the Point of Sale. Simply add a recurring item to the order and process the order with cash or check. GiveCloud will create the recurring donation as a manual donation that is not automatically charged. When viewing the Recurring Payment Profile, you can use the gear icon and select "Charge Now" to manually charge ANY recurring profile - even automated ones.

Give it a shot!

Nov 7

Recurring Payment Filters

Update
       Josh Bloomfield

You can now filter recurring donations by frequency (monthly vs annual, etc)

Nov 3

PayPal is LIVE

New
       Tim Robertson

Over the last 3 weeks, we've been slowly releasing our new PayPal support.

What's included?

  • Allow donors to pay using PayPal.
  • Allow donors to set-up recurring donations with a PayPal account. GiveCloud will automatically process PayPal accounts each month.
  • Allow donors to save their PayPal account as a payment method on their account.
  • GiveCloud automatically receipts all PayPal receipts.
  • If you are connected to DonorPerfect, GiveCloud passes the PayPal payment into DonorPerfect for you.

Enable PayPal today. Go to Settings & Admin > Integrations > PayPal and follow the instructions!

Don't see PayPal as an option? Drop us an email at support@givecloud.co and we'll help you get it connected.

Nov 3

Sponsorship Status Improvement

Update
       Dan Ramdial

We've improved tracking for the 'is sponsored' status of your children.

There's a new setting that allows you to define the number of sponsors required per child before a child is considered sponsored. For example: maybe it takes 4 sponsorships before a child is considered sponsored. GiveCloud can properly track that a child is only fully sponsored when that threshold is reached.

Check Sponsorship Settings for more details.

Oct 31

DP Improve TY Letter

Patch
       Josh Bloomfield

We patched TY Letter Codes so they never get pushed to your DP system as a blank string. Prior to this fix, if you didn't set a TY Letter Code, TY Letter Code would be pushed to DP as a blank string which was causing reporting problems in DonorPerfect. We've patched this to push null as per conversations with the DP product team.

Oct 25

Mailing Labels

New
       Dan Ramdial

We listened to your feedback and streamlined your tribute letter process. Now, not only can you batch export letters to print, you can also batch export mailing labels!

See the new 'Print Labels' link under the Bulk options in the Tributes report. Check out the Advanced Settings > Mailing Labels for label output settings.

We'll be implementing these mailing labels on other exports soon enough :)

Oct 25

Improve Taxes in POS

Patch
       Josh Bloomfield

Improve tax calculations while using the POS to take into account a full taxable address. Look for the additional address settings when you tap the Tax settings in POS.

Oct 24

DP Receipt Delivery Preference

Update
       Josh Bloomfield

You can now specify a global receipt delivery preference for all gifts pushed into DP. Check your DonorPerfect integration panel.

Oct 24

Event Check-in Export

Update
       Dan Ramdial

Export all your check-ins after your event. Look for the new Export button in your event check-ins report.

Oct 23

Fix Membership Options

Patch
       Josh Bloomfield

Hide deleted (or ghost) memberships that were incorrectly displaying in the product stock tab.

© 2018 GiveCloud Inc